Competitive Landscape: Contact Center as a Service
Download this Gartner® report, which discusses how contact center service providers can differentiate their solutions by investing in AI and digital solutions.
Gartner® tells that "Technology and service providers positioning Contact-Center-as-a-Service (CCaas) capabilities must differentiate AI contact center capabilities by influsing AI across CCaaS solutions complemented with extending AI initiative project management, providing broad data collection (across digital and voice channels), and investing in AI logic algorithms."
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Gartner, Competitive Landscape: Contact Center as a Service, By Megan Fernandez, Drew Kraus, 4 December 2021
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