Competitive Landscape: Contact Center as a Service

Download this Gartner® report, which discusses how contact center service providers can differentiate their solutions by investing in AI and digital solutions.

Gartner® tells that "Technology and service providers positioning Contact-Center-as-a-Service (CCaas) capabilities must differentiate AI contact center capabilities by influsing AI across CCaaS solutions complemented with extending AI initiative project management, providing broad data collection (across digital and voice channels), and investing in AI logic algorithms."
Gartner, Competitive Landscape: Contact Center as a Service, By Megan Fernandez, Drew Kraus, 4 December 2021

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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

How AI is Helping Elevate Contact Centers

Speechmatics delves into the benefits of artificial intelligence (AI) for Contact Center as a Service (CCaaS) providers and partners.

Trusted by Innovative Companies

"We're delighted to work with Speechmatics to drive our live and batch captioning processes – they continue to be ahead of the pack for all our key quality metrics"

Tom Wootton
Head of Product Area for Broadcast Services, Red Bee Media

Speechmatics Blog

Self-Supervised Learning: Do Believe the Hype Hype Cycle™ for Data Science and Machine Learning, 2022 (LINK EXPIRED)

This Gartner® Report on self-supervised learning is no longer available.

But you can read more about self-supervised learning in our blog.

We believe self-supervised learning encapsulates how Speechmatics innovates – by learning more about how humans talk, we can continue to grow our ASR and make accessible to everyone.

Meet our new product features

We're starting the year as we mean to go on, with a host of new features and updates for our market-leading speech technology. We'll be sharing our latest uplifts in accuracy and improvements to Speaker Diarization, Entity Formatting, and Punctuation.

To learn more, join our Head of Sales Engineering, Damir Derd, and Product Manager, Stuart Wood, for a Webinar on Wednesday, 22nd February 2023, at 3pm GMT.

Meet our new product features

We're starting the year as we mean to go on, with a host of new features and updates for our market-leading speech technology. We'll be sharing our latest uplifts in accuracy and improvements to Speaker Diarization, Entity Formatting, and Punctuation.

To learn more, join our Head of Sales Engineering, Damir Derd, and Product Manager, Stuart Wood, for a Webinar on Wednesday, 22nd February 2023, at 3pm GMT.