Competitive Landscape: Contact Center as a Service

Download this Gartner® report, which discusses how contact center service providers can differentiate their solutions by investing in AI and digital solutions.

Gartner® tells that "Technology and service providers positioning Contact-Center-as-a-Service (CCaas) capabilities must differentiate AI contact center capabilities by influsing AI across CCaaS solutions complemented with extending AI initiative project management, providing broad data collection (across digital and voice channels), and investing in AI logic algorithms."

Download the Gartner® Report

Gartner, Competitive Landscape: Contact Center as a Service, By Megan Fernandez, Drew Kraus, 4 December 2021

Gartner is a registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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